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01538 529248 @ spares@performancepeugeot.com

Customer Service/Returns Address; Performance Peugeot Limited, Dairyhouse Farm, Dairyhouse Lane, Dilhorne, Stoke-on-Trent, ST10 2PW

      Contact Telephone; 01538 529248                       Opening Hours; Monday-Friday 8.00-4.00pm, Saturday By Appointment Only

      E-Mail Address; spares@performancepeugeot.com



Privacy Policy

This privacy policy sets out how Performance Peugeot Limited uses and protects any information that you give to us when you use this website.

Performance Peugeot Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Performance Peugeot Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st November 2017. What we collect

We may collect the following information:

name and address contact information including email address and telephone numbers demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

W use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information

Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at spares@performancepeugeot.com

We may sell, distribute or lease your personal information to carefully selected third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting unless you tell us that you do not wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The I.T. Director, Performance Peugeot Limited, Dairyhouse Farm, Dairyhouse Lane, Dilhorne, Staffordshire, ST10 2PW.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct or remove any information found to be incorrect.

Conditions of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governing Performance Peugeot Limited's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term Performance Peugeot Limited' or 'us' or ‘we’ refers to the owner of the website whose trading location is Dairyhouse farm, Dairyhouse Lane, Dilhorne, Staffordshire, ST10 2PW. The registered address for Performance Peugeot Limited is Slaters Chartered Accountants, Lymore Villa,  162A London Road, Chesterton, Newcastle-under-Lyme, ST5 7JB

The term 'you' refers to the user or any viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by ourself and carefully selected third party companies:

Name, Address, E-Mail Address, Contact Telephone Numbers, Other Personal Information

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use or copying and distribution of this website (either in whole or any part thereof) may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Shipping, Warranty & Returns Policies

All parts are offered on the basis that we have the item in stock. We sell items through many on-line and face to face to face methods, so occasionally we may not have the ordered part in stock immediately. We commit to contacting you within 4 working hours of being aware of this and initiating a refund no later than 48 working hours after this in the event we cannot fulfil your order.

We ship parts using a variety of reputable carriers depending on consignment destination, weight, size and fragility of package. You should generally allow 1 working day for processing and 2 working days for delivery of your item (unless a next day service is selected and paid for).  Couriers do not count Saturday and Sunday as normal working day.

All our items are security marked and any returns are checked for condition and that the part is the identical one to that dispatched. If you need to return an item, the following conditions of refund apply:

Part supplied as described, but not required. Buyer responsible for return cost, no restocking charge applies to refund of item cost, but no refund of outbound carriage is applied.

Part supplied incorrectly or not as described Buyer to advise us by e-mail spares@performancepeugeot.com or telephone 01538 529248. You will then be provided with returns material authorisation advice which will contain details of how to return the item at our cost. Upon receipt of the returned item and checking it's authenticity and condition, Performance Peugeot Limited will provide a replacement. In the instance that we cannot provide an adequate replacement we will offer a full refund on the original item cost and carriage upon receipt of the original part.

All returns in any case whatsoever must be advised within 14 days of the original purchase date.

Cancellation Policy

Any order may be cancelled at no cost to the buyer up to the point of collection by the courier and your full refund will be initiated within one working day.  After collection be a courier, should you still wish to cancel the order, please refer to our returns policy.

Warranty Policy

We offer a 30 day money back replacement warranty on all items except electrical goods. Items such as bulbs, timing belts/chains, gaskets, rubber seals any other perishable/replacement items sold as part of an item, and are not included as part of the sales warranty and these should be changed before fitting. We are not responsible for any installation or removal costs or pre-installation costs such as lubricants seals gaskets etc of any item bought from us. 30 Day warranty on items such as engine only covers main mechanical parts, e.g.crankshaft, pistons, connecting rods, valves, cams, bearings / shells. Not chains, tensioner's, pumps, seals or gaskets. Warranty does not cover installation or removal costs of any item bought from us. Warranted items should also be fitted by a qualified Peugeot / Citroen specialist and warranty only covers parts installed in the correct vehicle and installed correctly.

Refunds will only be issued once you have called us to arrange and the part has been returned and inspected. All our parts are security marked before packaging. Parts returned that are damaged, without our markings or have been fitted will not be refunded. Original and return shipping costs will not be refunded if you bought wrong item or change your mind, so please bear this in mind.

Carriage

Items for UK delivery up to 30kg in weight are sent by 48hr courier delivery UNLESS you specify the express option on checkout  (not available for large or heavy items).  This would then be upgraded to next  working day.  Orders before 1.30pm for next day are dispatched the same day.  After 1.30pm, the goods would be sent the following day.  Please note that couriers do not collect or deliver on a Saturday or Sunday. We reserve the right to use alternative courier with similar service levels at our sole discretion.

International Items up to 2kg will be dispatched by Royal Mail and over this weight through a variety of couriers but will be a tracked basis and signed for on arrival. The buyer is fully responsible for any customs fees or taxation liabilities for any goods sent.

Heavy (over 30kg) and Very Large Items are sent by freight and must be priced prior to order so please contact us with your address details and will typically be on a 3-5 day service basis.

We cannot insure glass in the postal system. But it is a popular sales item. And as with all items you are welcome to collect in person. But we are prepared to send it out, only if the buyer accepts the loss if the glass panel is broken in transit.

If any parcel appears to be damaged on delivery please advise the driver that you wish to sign for the item as damaged , take photo's of the packaging before unwrapping and the detailed pictures of packaging materials and damage to the item these pics must be submitted to us by Email without detailed pictures we can not make a claim against the courier.


Car body panels are stored in close proximity and may pick up storage scratches since the picture was taken. It would be best to make enquires before buying as to the exact condition of a panel. We always list as best we can, just in case it gets damaged in storage.


 We would never send a panel that is badly damaged. But if it's light damage or scratches and is still of good value to someone, we will show in detailed pictures. And if a listing has only one picture, then it's probably as good as it looks.  


For overseas orders dispatched to a UK forwarding addresses, liability will not be accepted for any damage on arrival at it’s final destination.

Terms & Conditions

Registered Company Address; Slaters Chartered Accountants, Lymore Villa,  162A London Road, Chesterton, Newcastle-under-Lyme, ST5 7JB

Company Registered in England & Wales, Reg. No. 07882434

Registered in the Uk for VAT, Reg No 170916994